‘What we saw down the bayou after Hurricane Ida was a nightmare’

Many Hurricane Ida victims with property damage often faced a revolving door of adjusters that hampered their ability to secure fast, fair payments to rebuild, consumer advocates and regulators testified during a Louisiana legislative hearing Wednesday.

“What we saw down the bayou after Hurricane Ida was a nightmare,” said Doug Quinn, executive director of the American Policyholder Association.

Quinn told lawmakers on the Joint House and Senate Insurance Committee he witnessed downed live wires, barefoot children walking in water polluted with sewage  and people living “in homes where I could smell the mold from the front yard.”

“We have serious concerns about adjuster churn or what we call adjuster roulette,” Quinn said. “The No. 1 complaint is delay — slow pay or no pay.”

He said adjuster churn — multiple adjusters on a single claim — exacerbates property owners’ frustrations.


Zubair Q Britania

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